Shipping and Delivery

We know you're excited to get your order to your furry friend as quickly as possible. Here's everything you need to know about our shipping process.

1. Processing Time

Orders are typically processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Rates and Delivery Times

Shipping costs and estimated delivery times are calculated at checkout based on your location and the shipping method selected. Delivery times may vary depending on your address and the carrier's schedule.

3. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package's journey.

4. Shipping Delays

While we do our best to meet estimated delivery times, delays can occasionally occur due to weather, carrier issues, customs processing, or other circumstances beyond our control. We appreciate your patience in these situations.

5. Incorrect Shipping Information

Please double-check your shipping address at checkout. PavoPet is not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.

6. Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us right away so we can help resolve the issue.

7. Questions?

If you have any questions about your shipment, feel free to reach out through our Contact Us page.