Refund Policy

Refund Policy

At PavoPet, your satisfaction matters to us. If something isn't right with your order, we're here to help.

1. Returns

You may request a return within 14 days of receiving your order. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

2. How to Start a Return

Contact us through our Contact Us page with your order number and the reason for your return. Our team will guide you through the next steps, including return shipping instructions.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within a few business days.

4. Late or Missing Refunds

If you haven't received a refund after the confirmed processing time, please check with your bank or payment provider first, then contact us if the issue persists.

5. Exchanges

If you received a defective or damaged item, contact us and we'll arrange a replacement or exchange for the same product.

6. Non-Returnable Items

Certain items, such as opened pet food, treats, or personalized products, cannot be returned for hygiene and safety reasons unless they arrive damaged or defective.

7. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error, such as an incorrect or defective item.

8. Contact Us

Questions about your return or refund? Reach out through our Contact Us page and we'll be happy to help.